Is your NPS process set up for success?
You need some sort of system if you want to accurately gauge customer sentiment and apply it to your business. That’s especially true when those customers are offering a positive sentiment.
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What does responsible BI usage look like?
There’s an inherent sensitivity to business intelligence, no matter the organization. So what constitutes “responsible usage” is a point of constant discussion. Still, Amazon’s recent job posting soliciting two Intelligence Analysts who would have access to “actionable intelligence” raised some eyebrows. That access would include “sensitive topics that are highly confidential, including labor organizing threats…